Technical Account Manager · Metro Manila
Mustafa DOGAN
Four years on the same platform, from support to business analysis to account management.
Technical Account Manager at Call Center Studio in Manila. I am the technical point of contact for client stakeholders and the escalation point into product and engineering on a SaaS contact-centre platform. I came to the role through support and business analysis on the same platform, so I can work a problem from the ticket detail to the client conversation, and build the integrations and internal tooling that remove the manual work around it. My agent-driven reporting product took second place at our AI hackathon in July 2026 and is now in production.
At a glance
- 4 yrsat Call Center StudioSupport, business analysis, then account management
- 140automations built62 running across two n8n environments
- 12countries worked with10 scheduling timezones in one six-week stretch
- 158certificationsListed on LinkedIn with credential IDs
Machine-readable formats
What I do
The account role first, then the work that supports it. Each one is a section in the CV with what it covers and what it has produced.
- Client technical ownership
- Platform automation and bulk operations
- Integration middleware
- Recovering an undocumented interface
- Mobile delivery
- Reporting and reconciliation
- Test automation and load testing
- Working across timezones
- Applications and browser tooling
Projects
18 of them, each with the technical decision worth reading about. Client work is described without naming the customer, and nothing is linked — ask me and I will walk you through any of them. Alongside these, 8 n8n workflows written out as samples.
- Dialler rule engine
- Agentic Report Studio
- Reporting client for iOS and Android
- Curyy
- CRM to contact-centre bridge
- May reklamo
- Call search and bulk recording export
- Softphone shell for Android
- Demo builder
- Browser test platform
- API Explorer
- Workflow-as-code toolkit
- On-call schedule and alerts
- Call flow documentation and build automation
- Model Context Tool Inspector
- Self-hosted automation platform
- RAG Lab
- Digital business card
Summaries by role
Each role in three parts: what the record covers, what is not on it yet — with the nearest thing that is — and the gaps.
- Technical Account Manager5 covered · 2 learnable · 3 gaps
- Customer Success Lead5 covered · 3 learnable · 3 gaps
- Automation and Platform Lead5 covered · 3 learnable · 4 gaps
- Technical Delivery Manager5 covered · 3 learnable · 4 gaps
- Product Manager, Platform and Integrations5 covered · 3 learnable · 4 gaps
- Partner Enablement Manager5 covered · 3 learnable · 3 gaps
Open to Technical Account Manager and Solutions Engineer roles.
Metro Manila, Philippines · updated 2026-08-11