Providing end-to-end technical support and communication for key clients. Acting as bridge between internal teams and external stakeholders to deliver tailored implementations and solve complex client challenges.

Bridged technical and non-technical teams ensuring effective communication and problem-solving. Managed CRM and ERP systems, led project management with JIRA, and developed custom solutions including Google App Script automation.

Provided technical assistance for SaaS web-based call center solutions with international subsidiary. Delivered high-level customer satisfaction through email, phone, and chat support channels.

Ensured seamless user experience by resolving technical issues for SaaS-based call center applications. Analyzed application problems and provided prompt, efficient solutions.

Organized and managed critical career development activities for students. Developed custom software for automatic certificate generation and distribution, and served as Assistant Manager for DOKKAF Career Fair.

Designed and delivered corporate training programs for CRM, SAP, ERP systems. Provided leadership development training for managers and conducted assessments to measure training effectiveness.

Provided external software testing support to companies. Managed comprehensive testing processes for web-based and mobile applications, ensuring quality and performance standards.

Provided comprehensive training to internal team members on application usage and case resolution techniques. Developed training materials and coordinated team operations.

Guided customer service representatives on handling customer challenges and coordinated team operations to optimize efficiency and enhance customer experience.

Resolved customer issues through call channels, providing rapid and professional responses. Analyzed problems and delivered comprehensive solutions to ensure customer satisfaction.

Two-year, part-time MSc program covering statistical, mathematical, and computational foundations of machine learning. Part of the Imperial Data Science online cohort with collaborative machine learning projects and group research initiatives.

Graduated with Honours. Worked at KTU Career Center coordinating student projects and digital initiatives. Developed PHP-based bulk email automation system and dynamic QR code app.